Terms & Conditions
The ground rules. Please read before you sign.
What's Included House sitting visits may include a walkthrough of the property, watering of plants per your instructions, bringing in mail and packages, light/blind management to maintain an occupied appearance, and a basic check that utilities and appliances appear to be functioning normally. Specific tasks per trip are confirmed at booking.
What We Report, Not Repair If we notice something that doesn't look right (i.e. a leak, an alarm, an appliance issue, evidence of attempted entry), we'll contact you (or your designated emergency contact) right away. We are not responsible for repairs and will not authorize work on your home without your explicit direction.
Access & Security Access codes, alarm codes, keys, and Wi-Fi information are used only for your scheduled service and are not shared outside of Zen Petcare & Home. If a lock issue or missing key requires a locksmith, you agree to cover that cost. Please let us know in advance if anyone else will be entering the home during your service dates.
Property Condition Your home should be in a safe, clean, and accessible condition when services begin. We may document the condition of the property at the start of service as a standard precaution for both parties. We are not responsible for pre-existing damage or for issues arising outside of our scheduled service windows.
Plant Care We'll follow your watering instructions as written. We aren't responsible for plants already in decline or with specialized care needs not communicated in advance.
Liability & Insurance Zen Petcare & Home is bonded and insured. We take care of your home the way we'd want someone to take care of ours. Your homeowner's or renter's insurance remains the primary coverage for your property.
Reservations & Cancellations Please book at least 14 days ahead (30 days for holidays). Same-day cancellations: full fee. Cancellations inside 24 hours: 50% of scheduled fee. Holiday bookings: $50 if canceled inside 72 hours. We can waive or adjust fees at our discretion.
Holidays Holiday bookings may include a surcharge applied to the day before, day of, and day after the holiday. Exact rates shared at booking.
Payment We accept Zelle, Venmo, personal checks, and cash. Invoices go out after services are complete, with payment due within 14 days. Late payments may add a 10% monthly charge. Returned checks incur a $25 fee. Invoices past 90 days may go to collections with an additional 5% monthly late fee.
Accuracy Please make sure everything in this application is accurate and current. We rely on it to care for your home and cannot be responsible for problems caused by missing or incorrect information.
